Loan Growth & Solutions Advisor

OneMain Financial Group; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a customer-focused professional in Indianapolis to manage the loan lifecycle, including collections, while delivering excellent service. You will engage customers via phone, email, chat, and internal systems, and present tailored solutions to meet needs. A HS diploma is required; Spanish bilingual is a plus.

On-site, mostly weekday hours with occasional extended hours. We offer comprehensive benefits and growth opportunities toward leadership roles within

Qualifications

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Multitask and adapt to dynamic demands to provide timely service.
• Exceed customer expectations with ease, empathy and encouragement to meet goals.
• Develop and maintain connections with customers through loan process and lifecycle.
• Manage loan lifecycle including collections while complying with laws and regulations.
• Engage with customers and departments via phone, email, chat and in-house systems.
• Educate customers on optional insurance products and loan terms.

Skills

Customer service

Sales

Collections

Spanish language

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-focused professional in Indianapolis to manage the loan lifecycle, including collections, while delivering excellent service. You will engage customers via phone, email, chat, and internal systems, and present tailored solutions to meet needs. A HS diploma is required; Spanish bilingual is a plus.

On-site, mostly weekday hours with occasional extended hours. We offer comprehensive benefits and growth opportunities toward leadership roles within