Loan Solutions Advisor

OneMain Financial Group; Carmel (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and wellbeing options (medical,

401(k) with matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial in Carmel, IN is seeking an on-site role focused on servicing customers throughout the loan life cycle. You will engage customers across phone, email, and chat while presenting tailored loan solutions and ensuring compliance with applicable laws.

The position emphasizes empathy, the ability to educate customers about loan terms and optional insurance, and a results-driven attitude to help meet branch goals. Some extended hours may be required.

Qualifications

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic role demands to ensure timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and lifecycle, presenting tailored solutions based on customer needs.
• Manage the loan life cycle, including collections activities while maintaining compliance with laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Demonstrate passion for achievement and a goal-oriented attitude.
• Educate customers on optional insurance products, ensuring thorough understanding of loans, terms and options.

Skills

Sales experience

Collections experience

Customer service experience

Education

High School Diploma or GED

Job description

OneMain Financial in Carmel, IN is seeking an on-site role focused on servicing customers throughout the loan life cycle. You will engage customers across phone, email, and chat while presenting tailored loan solutions and ensuring compliance with applicable laws.

The position emphasizes empathy, the ability to educate customers about loan terms and optional insurance, and a results-driven attitude to help meet branch goals. Some extended hours may be required.