Loan Acquisition Pro: Drive Customer Success

OneMain Financial Group; Brownsburg (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) matching 4%

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off 15 days

Paid sick leave

11 paid holidays

Volunteer time off

Job summary

OneMain Financial Group in Brownsburg, Indiana is seeking a customer-focused professional to join our on-site team. The role entails handling loan lifecycles, servicing customers, and collaborating with internal partners to meet branch goals.

You will work Monday–Friday with some extended hours, possibly including Saturdays, and have access to a comprehensive benefits package and career development opportunities offered by OneMain.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic role demands to deliver timely, efficient service.
• Exceed customer expectations through empathy and encouragement while achieving branch goals.
• Develop new connections and maintain relationships throughout the loan process with tailored solutions.
• Manage loan life cycle including collections while complying with laws and regulations.
• Engage with customers via multiple channels (phone, email, chat, in-house systems).
• Demonstrate drive to achieve goals and maintain a positive, goal-oriented attitude.
• Educate customers on optional insurance products and explain loan terms and options.

Skills

Customer service

Sales

Collections

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group in Brownsburg, Indiana is seeking a customer-focused professional to join our on-site team. The role entails handling loan lifecycles, servicing customers, and collaborating with internal partners to meet branch goals.

You will work Monday–Friday with some extended hours, possibly including Saturdays, and have access to a comprehensive benefits package and career development opportunities offered by OneMain.