Loan Sales & Customer Care Specialist

Jobtome; Metairie (LA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Paid time off

Job summary

OneMain is seeking a Loan Sales Specialist to empower customers with access to financing solutions and to meet branch goals. The role emphasizes attentive service, compliance, and opportunity for professional development within a dynamic team.

You will engage customers via phone, email, chat, and in-house systems, guiding them through the loan lifecycle, including potential collections, while delivering tailored options and excellent support. A high school diploma or GED is required.

Qualifications

• Requires High School Diploma or GED.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish (preferred).

Responsibilities

• Effectively multitask and adapt to dynamic demands of the role.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Educate and inform customers on optional insurance products, ensuring understanding of loans, terms and options.

Skills

Customer service

Sales

Multitasking

Communication

Empathy

Goal oriented

Education

High School Diploma or GED

Job description

OneMain is seeking a Loan Sales Specialist to empower customers with access to financing solutions and to meet branch goals. The role emphasizes attentive service, compliance, and opportunity for professional development within a dynamic team.

You will engage customers via phone, email, chat, and in-house systems, guiding them through the loan lifecycle, including potential collections, while delivering tailored options and excellent support. A high school diploma or GED is required.