Loan Acquisition Specialist - Growth & Incentives

OneMain Financial Group; Gaylord (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing options including

401(k) with matching up to 4%

Employee Stock Purchase Plan (10%share

Tuition reimbursement

Paid time off (15 days vacation per yr

Paid sick leave as per state/local law

11 Paid holidays (4 floating)

Paid volunteer time (3 days/yr)

Job summary

OneMain Financial Group is seeking a customer-focused professional to support loans through the lifecycle, including collections, while ensuring compliance and exceptional service. The role emphasizes empathy, clear communication, and cross-channel engagement.

On-site position with standard hours and occasional extended hours; opportunities to grow into leadership roles and access robust training programs alongside retirement, health, and financial benefits.

Qualifications

• High School Diploma or GED required.
• Preferred bilingual Spanish speaker.
• Experience in Sales, Collections or Customer Service is a plus.

Responsibilities

• Multitask and adapt to dynamic role demands, delivering timely service.
• Exceed customer expectations with empathy and encouragement to meet goals.
• Develop and maintain customer connections through the loan process with tailored solutions.
• Manage loan lifecycle, including collections, while complying with laws and regulations.
• Engage customers across phone, email, chat and internal systems.
• Demonstrate drive and goal orientation to achieve targets.
• Educate customers on optional insurance products and loan terms.

Skills

Sales / Customer Service experience

Bilingual - Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-focused professional to support loans through the lifecycle, including collections, while ensuring compliance and exceptional service. The role emphasizes empathy, clear communication, and cross-channel engagement.

On-site position with standard hours and occasional extended hours; opportunities to grow into leadership roles and access robust training programs alongside retirement, health, and financial benefits.