Loan Acquisition Specialist — End-to-End Customer Growth

OneMain Financial Group; Zionsville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k match

Stock purchase plan

Tuition reimbursement

Paid time off

Sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial Group is seeking a customer-focused professional to manage the full loan lifecycle, including collections, while delivering attentive service across channels. You will educate customers on loan options and optional insurance, maintaining compliance and driving branch goals in a Monday–Friday schedule with occasional extended hours.

The role emphasizes empathy, proactive engagement, and the ability to present tailored financial solutions in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in Sales, Collections or Customer Service preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Effectively multitask and adapt to dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Collections experience

Customer service experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-focused professional to manage the full loan lifecycle, including collections, while delivering attentive service across channels. You will educate customers on loan options and optional insurance, maintaining compliance and driving branch goals in a Monday–Friday schedule with occasional extended hours.

The role emphasizes empathy, proactive engagement, and the ability to present tailored financial solutions in a fast-paced environment.