Loan Solutions Consultant - Customer-Centric Lending

OneMain Financial Group; Beech Grove (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Stock purchase plan

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time off

Job summary

OneMain Financial Group is seeking a customer-focused professional to manage loan life cycles, engage with customers across channels, and present tailored loan solutions on-site in Indiana. The role emphasizes compliance, empathy, and achieving branch goals.

The position offers opportunities for advancement into leadership roles, with comprehensive benefits including health and wellbeing options, 401(k) matching, and tuition reimbursement.

Qualifications

• High school diploma or GED is required.
• Preferred experience in Sales, Collections or Customer Service.
• Bilingual Spanish is a plus.

Responsibilities

• Multitask and adapt to dynamic role demands to ensure timely and efficient service.
• Exceed customer expectations through empathy and encouragement and drive branch goals.
• Develop and maintain connections with customers, presenting tailored loan solutions.
• Manage loan life cycle, including collections, while complying with laws and regulations.
• Engage with customers via phone, email, chat, and in-house systems.
• Demonstrate achievement-driven mindset and goal orientation.
• Educate customers on optional insurance products and loan terms.

Skills

Sales

Collections

Customer Service

Education

High School Diploma or GED

Job description

OneMain Financial Group is seeking a customer-focused professional to manage loan life cycles, engage with customers across channels, and present tailored loan solutions on-site in Indiana. The role emphasizes compliance, empathy, and achieving branch goals.

The position offers opportunities for advancement into leadership roles, with comprehensive benefits including health and wellbeing options, 401(k) matching, and tuition reimbursement.