Live Entertainment Operations Associate — 2nd Shift

Ticket Attendant LLC; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Ticket Attendant LLC in Chicago is seeking an Operations Associate for the 2nd shift to support our fast-paced ticket processing workflow.

You will research and process orders, update systems, handle inquiries, resolve issues, and maintain knowledge of policies while delivering exceptional service by phone, email and in person.

The role emphasizes accuracy, confidentiality, problem solving, and collaboration with management in a dynamic, deadline-driven environment.

Qualifications

• Analytical skills and strong verbal and written communication.
• Ability to multitask using multiple tools and software.
• Organizational skills and a self-starter.

Responsibilities

• Researching and processing orders and updating information in computer systems.
• Follow up to ensure issues are resolved and internal policies are understood.
• Troubleshooting ticket issues, shipping problems, and ticket replacements promptly.
• Assist inquiries regarding tickets, transactions, and searches for buyers.

Skills

Analytical skills

Verbal communication

Written communication

Multitasking

Organizational skills

Team collaboration

Job description

Ticket Attendant LLC in Chicago is seeking an Operations Associate for the 2nd shift to support our fast-paced ticket processing workflow.

You will research and process orders, update systems, handle inquiries, resolve issues, and maintain knowledge of policies while delivering exceptional service by phone, email and in person.

The role emphasizes accuracy, confidentiality, problem solving, and collaboration with management in a dynamic, deadline-driven environment.