Customer Experience Coordinator - 2nd Shift

Dal-Tile Corp.; Sunnyvale (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Dal-Tile Corp. is seeking a Customer Experience Coordinator to handle inquiries through multiple channels, process orders, and monitor delivery status. The role supports a proactive approach to resolving customer issues and coordinating with internal teams.

The position emphasizes accurate record-keeping and applying standard procedures to solve problems, with flexibility in scheduling to meet business needs.

Qualifications

• Bachelor’s degree or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Strong communication and interpersonal skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat promptly and professionally.
• Process orders, manage delivery status, and document customer interactions.
• Resolve issues and provide timely solutions to enhance customer experience.
• Coordinate communication with customers and internal teams.
• Maintain accurate records of interactions and resolutions.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor’s degree or equivalent education

Job description

Shift: 4:30 PM - 1:00 AM.

(Schedule flexibility is a must due to business needs).

Objective:

Coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Major Functions & Scope:

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Education & Knowledge:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

Competencies:

Core competencies include multi-tasking, prioritizing, attention to detail, integrity and discretion in handling sensitive and confidential information, and interpersonal and communication skills.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.