Ticketing Operations Specialist

Live Nation Worldwide, Inc.; Indiana (PA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare

Generous vacation

Employee ticketing program

Job summary

Live Nation Entertainment is seeking a Ticketing Coordinator to support the ticket operations team for marquee promoted shows in third-party venues. The role requires exceptional organizational skills, problem-solving, and the ability to work under pressure while delivering accurate, timely results.

The ideal candidate will have 1–2 years of experience in ticketing operations and familiarity with Ticketmaster systems, with a strong focus on customer service and cross-functional collaboration

Qualifications

• 1–2 years of experience in ticketing operations, box office administration, event operations, entertainment, hospitality, or related field.
• Experience with Ticketmaster systems strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills interacting with internal teams, venue partners, and external stakeholders.

Responsibilities

• Support day-to-day ticketing operations for Live Nation-promoted events across assigned venues and markets.
• Monitor ticket sales activity and prepare sales reports, performance summaries, and inventory updates for distribution to booking, ticketing, and operational stakeholders.
• Collect, maintain, and analyze ticket inventory data across multiple ticketing platforms to support event management and reporting efforts.
• Manage internal ticket order requests for Live Nation-promoted events, ensuring accurate processing, tracking, fulfillment, and adherence to company policies.
• Assist with daily financial reconciliation activities, reporting processes, and departmental recordkeeping to ensure accuracy and compliance.
• Serve as a liaison between Live Nation ticketing teams, local promoters, Ticketmaster representatives, venue box offices, and third-party ticketing partners.
• Support event setup activities by coordinating with venue box offices and ticketing partners to establish event configurations, manage ticket holds, process orders, and facilitate ticket releases.
• Perform quality assurance reviews of events to ensure accurate event setup, pricing, inventory allocation, seating configurations, and customer-facing information.
• Maintain accurate ticketing records, documentation, and operational files in accordance with company standards and procedures.
• Ensure compliance with all Live Nation ticketing initiatives, operational standards, policies, and procedures.
• Provide onsite event support as needed, assisting with box office operations, ticketing-related issues, and stakeholder requests.
• Assist Ticketing Managers, Senior Ticketing Managers, and Directors with special projects, reporting requests, process improvements, and operational initiatives.
• Participate in team meetings, training programs, and professional development opportunities.
• Perform additional duties and responsibilities as assigned.

Skills

Ticketing operations

Box office administration

Event operations

Customer service

Microsoft Office

Education

Bachelor’s degree

Tools

Ticketmaster systems

Job description

Live Nation Entertainment is seeking a Ticketing Coordinator to support the ticket operations team for marquee promoted shows in third-party venues. The role requires exceptional organizational skills, problem-solving, and the ability to work under pressure while delivering accurate, timely results.

The ideal candidate will have 1–2 years of experience in ticketing operations and familiarity with Ticketmaster systems, with a strong focus on customer service and cross-functional collaboration