Linehaul Ops Admin Specialist – Customer Service

FedEx Logistics; Town of Texas (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

FedEx Logistics seeks a Linehaul Clerk to provide essential clerical support across hub and station operations, including linehaul, quality assurance and customer service. You will address damaged/misdirected packages, perform data entry, and act as the initial contact for customer inquiries.

Key tasks include compiling reports, maintaining DOT and IC settlement documents, and ensuring accurate scan statuses for timely deliveries in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 4+ years of customer service/clerical experience preferred; dock ops or DC setting beneficial.
• Proficient data entry and use of office software.

Responsibilities

• Provide clerical support to hub and station operations (linehaul, QA, customer service).
• Enter data, compile reports, and assist management with analytics.
• Serve as frontline customer contact to resolve inquiries and issues.
• Maintain DOT files, IC settlement docs, and timely log entries.
• Track metrics and help maximize same-day delivery by prioritizing work.

Skills

Typing

Data entry

Customer service

MS Office

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx Logistics seeks a Linehaul Clerk to provide essential clerical support across hub and station operations, including linehaul, quality assurance and customer service. You will address damaged/misdirected packages, perform data entry, and act as the initial contact for customer inquiries.

Key tasks include compiling reports, maintaining DOT and IC settlement documents, and ensuring accurate scan statuses for timely deliveries in a fast-paced environment.