Lighting Inside Sales Support Specialist (Hybrid)

Keystone Technologies Inc; West Palm Beach (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary life insurance

Employer-paid group life insurance

Short-term disability

401k plan with company match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies Inc is seeking an Inside Sales Support Associate to support the Distributor Sales Team and grow key customer relationships. The role focuses on outbound and inbound sales, quoting, and CRM management to uphold Keystone’s Light Made Easy promise.

The ideal candidate has 1-2 years in inside sales, lighting industry experience, and strong customer service skills with proficiency in MS Office and CRM systems.

Qualifications

• Bachelor's in Business Administration or related field preferred.
• Lighting industry experience and product knowledge required.
• 1-2 years of sales experience in similar inside sales role.
• Outstanding customer service skills with rapid responses and clear communications.
• Proficiency in Microsoft Office, Outlook, Teams and Excel.
• Experience with CRM software and Prophet 21 preferred.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to perform in a time-sensitive work environment.

Responsibilities

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management.
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls.
• Price Quoting Management: managing new price requests and working within CRM software to maintain clean records of all customer information and pricing.
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers.
• Answer questions via email or phone regarding existing orders in a timely manner.
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
• Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.

Skills

Customer service

CRM experience

Microsoft Office

Phone sales

Analytical skills

Time management

Detail oriented

Education

Bachelor's in Business Administration or related field

Tools

Prophet 21

Job description

Keystone Technologies Inc is seeking an Inside Sales Support Associate to support the Distributor Sales Team and grow key customer relationships. The role focuses on outbound and inbound sales, quoting, and CRM management to uphold Keystone’s Light Made Easy promise.

The ideal candidate has 1-2 years in inside sales, lighting industry experience, and strong customer service skills with proficiency in MS Office and CRM systems.