Lighting Industry Inside Sales Support (Hybrid/Remote)

keystonetech; San Antonio (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance - employer-paid

401k with company match

Paid time off

Philanthropy opportunities

Job summary

Keystone Technologies is seeking an Inside Sales Support Associate to drive sales and nurture relationships with distributors, customers, and internal teams. You will safeguard the customer experience and promote the Light Made Easy promise in a fast-paced environment.

The role requires 1–2 years inside sales, strong customer service, and proficiency with CRM, Outlook, Teams, and Excel. Hybrid work is available for local candidates with on-site onboarding as needed.

Qualifications

• Bachelor's in Business Administration or related field preferred.
• Lighting industry experience and product knowledge required.
• 1–2 years of sales experience in inside sales role.
• Outstanding customer service with rapid responses and clear communication.
• Proficiency in Microsoft Office (Outlook, Teams, Excel).
• CRM software experience; Prophet 21 preferred.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work in a time-sensitive environment.
• Strong verbal communication; able to work independently or in a team.
• Demonstrate an unwavering belief in and commitment to the company’s Core Values.

Responsibilities

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
• Price Quoting Management: managing new price requests and working within CRM software to maintain clean records of all customer information and pricing
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
• Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Skills

Customer service

Communication skills

Analytical thinking

Organizational skills

Verbal communication

Team collaboration

Education

Bachelor's in Business Administration or related field

Lighting industry experience and product knowledge

Tools

Outlook

Teams

Excel

CRM software

Prophet 21

Job description

Keystone Technologies is seeking an Inside Sales Support Associate to drive sales and nurture relationships with distributors, customers, and internal teams. You will safeguard the customer experience and promote the Light Made Easy promise in a fast-paced environment.

The role requires 1–2 years inside sales, strong customer service, and proficiency with CRM, Outlook, Teams, and Excel. Hybrid work is available for local candidates with on-site onboarding as needed.