Lighting Inside Sales Support Pro – Hybrid/Remote

keystonetech; Dallas (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary life insurance

Employer-paid group life insurance

Short-term disability

401k with company match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies is seeking an Inside Sales Support Associate to work with the Distributor Sales Team to drive sales and maintain relationships with internal teams, distributors, and customers. This role helps safeguard the customer experience and promotes the Light Made Easy promise.

The position requires lighting industry experience, 1–2 years of inside sales, and strong customer service and MS Office skills.

Qualifications

• Bachelor's in Business Administration or related field preferred.
• Lighting industry experience and product knowledge required.
• 1–2 years of sales experience in similar inside sales role.
• Outstanding customer service skills with rapid responses, clarity in communications and a strong drive to exceed customer expectations.
• Proficiency in Microsoft Office, specifically Outlook, Teams and Excel.
• Experience with CRM software and Prophet 21 preferred.
• Strong analytical and problem-solving skills.
• Demonstrated exceptional organizational skills and attention to detail.
• Ability to perform time-sensitive work environment.
• Comfortable with phone interaction with very good verbal communication skills.
• Work well independently or on a team.
• Demonstrate an unwavering belief in and commitment to the company’s Core Values.

Responsibilities

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management.
• Outbound phone sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls.
• Price quoting management: managing new price requests and working within CRM to maintain clean records of all customer information and pricing.
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers.
• Answer questions via email or phone regarding existing orders in a timely manner.
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
• Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.

Skills

Customer service

Communication skills

Analytical skills

Organizational skills

Time management

Independent work

Education

Bachelor's degree

Tools

Prophet 21

Microsoft Office

Excel

Outlook

CRM software

Job description

Keystone Technologies is seeking an Inside Sales Support Associate to work with the Distributor Sales Team to drive sales and maintain relationships with internal teams, distributors, and customers. This role helps safeguard the customer experience and promotes the Light Made Easy promise.

The position requires lighting industry experience, 1–2 years of inside sales, and strong customer service and MS Office skills.