LifeSpa Scheduling & Guest Experience Specialist

Life Time Inc.; Naperville (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and - 

401(k) retirement savings plan with (>

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to handle the phone system, greet callers, and direct inquiries while maintaining a cheerful, customer-first attitude. The role supports the Department Head with filing and general office duties as needed.

You will convert LifeSpa questions into appointments, explain Life Spa offerings, and assist guests in choosing services and upgrades. This is a full-time, on-site position in Naperville, IL.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to handle the phone system, greet callers, and direct inquiries while maintaining a cheerful, customer-first attitude. The role supports the Department Head with filing and general office duties as needed.

You will convert LifeSpa questions into appointments, explain Life Spa offerings, and assist guests in choosing services and upgrades. This is a full-time, on-site position in Naperville, IL.