LifeSpa Concierge & Appointment Specialist

Life Time Inc.; Westfield (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Life Time Inc. in Westfield, IN is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, schedule appointments, and assist the Department Head with filing and office duties. The role emphasizes a cheerful and helpful attitude and delivering excellent member service.

You will handle incoming calls, convert LifeSpa questions to appointments, explain Life Spa services, and support guests in identifying their needs, including suggesting upgrades and scheduling follow-ups.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Communication

Math / calculations

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. in Westfield, IN is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, schedule appointments, and assist the Department Head with filing and office duties. The role emphasizes a cheerful and helpful attitude and delivering excellent member service.

You will handle incoming calls, convert LifeSpa questions to appointments, explain Life Spa services, and support guests in identifying their needs, including suggesting upgrades and scheduling follow-ups.