LifeSpa Concierge & Scheduler

Life Time Inc.; Westfield (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff with a cheerful attitude. The role supports the Department Head with filing and routine office duties.

Responsibilities include converting LifeSpa inquiries into appointments, explaining services, and suggesting upgrades while adhering to safety protocols and company policies.

Qualifications

• Customer service experience required.
• Proficient with basic computer software including Microsoft Office applications.
• Ability to perform simple calculations for discounts and commissions.
• CPR and AED certification within 30 days of hire is preferred.
• Must be able to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and assist members professionally.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services, and treatments to guests to determine needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and scheduling communications.
• Follow safety rules using all required safety devices.

Skills

Customer service

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff with a cheerful attitude. The role supports the Department Head with filing and routine office duties.

Responsibilities include converting LifeSpa inquiries into appointments, explaining services, and suggesting upgrades while adhering to safety protocols and company policies.