Spa Concierge & Appointment Specialist

Life Time Inc.; Princeton (NJ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and ​|

401(k) retirement savings with company

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role also supports the Department Head with filing and general office duties.

Responsibilities include answering calls, converting questions into appointments, explaining Life Spa offerings, suggesting upgrades, and handling confirmation calls while maintaining safety standards. A strong customer service mindset is essential.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• CPR and AED certified within 30 days of hire.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and assist members.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services and treatments to guests and help determine needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing calls to schedule appointments and confirmations.
• Follow safety rules using required devices.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role also supports the Department Head with filing and general office duties.

Responsibilities include answering calls, converting questions into appointments, explaining Life Spa offerings, suggesting upgrades, and handling confirmation calls while maintaining safety standards. A strong customer service mindset is essential.