LifeSpa Appointment Specialist - Guest Experience

Life Time Inc.; San Clemente (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and20

401(k) retirement plan with company 0

Training and professional development

Paid sick leave

Job summary

Life Time is seeking a Life Spa Coordinator in California to manage the phone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role includes assisting the Department Head with filing and other office duties and converting LifeSpa inquiries into appointments.

Responsibilities include scheduling appointments, explaining Life Spa offerings, suggesting upgrades, and performing required safety tasks.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Communication

CPR and AED certified

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a Life Spa Coordinator in California to manage the phone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role includes assisting the Department Head with filing and other office duties and converting LifeSpa inquiries into appointments.

Responsibilities include scheduling appointments, explaining Life Spa offerings, suggesting upgrades, and performing required safety tasks.