LifeSpa Concierge & Appointment Specialist

lifetime; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, schedule appointments, and guide guests to the appropriate staff with a cheerful, professional attitude. The role also supports the Department Head with filing and routine office tasks.

Responsibilities include converting LifeSpa questions into appointments, explaining products and services, suggesting upgrades, and making reminder calls while adhering to safety standards.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficiency with Microsoft Office (Excel, PowerPoint, Outlook).
• Ability to perform basic calculations (discounts, commissions).
• Able to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls, greet callers, and schedule appointments in a friendly, professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services, and treatments and determine guests’ needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and scheduling activities.
• Follow safety rules and use required safety devices.

Skills

Customer service

Microsoft Office

Numerical ability

Communication

Education

High School Diploma or GED

Tools

Excel

PowerPoint

Outlook

Microsoft Office

Job description

Life Time is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, schedule appointments, and guide guests to the appropriate staff with a cheerful, professional attitude. The role also supports the Department Head with filing and routine office tasks.

Responsibilities include converting LifeSpa questions into appointments, explaining products and services, suggesting upgrades, and making reminder calls while adhering to safety standards.