LifeSpa Concierge & Appointment Specialist

lifetime; Biltmore (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff, with a cheerful attitude.

You will assist the Department Head with filing and office tasks, explain Life Spa offerings, schedule appointments, and suggest upgrades, while using MS Office and handling lightweight lift tasks. Strong customer service and CPR/AED certification are preferred for this role.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to calculate discounts and commissions.

Responsibilities

• Answers incoming internal calls and greets callers for appointments.
• Converts LifeSpa questions into appointments.
• Explains Life Spa products, services, and treatments to guests.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls and scheduling communications.
• Uses safety devices to comply with company safety rules.

Skills

Customer service

Receptionist experience

Communication skills

Ability to lift 50 pounds

MS Office knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff, with a cheerful attitude.

You will assist the Department Head with filing and office tasks, explain Life Spa offerings, schedule appointments, and suggest upgrades, while using MS Office and handling lightweight lift tasks. Strong customer service and CPR/AED certification are preferred for this role.