Life Sciences Field Service Engineer – On-Site & Travel

Becton Dickinson; Franklin Lakes (NJ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Acci

Job summary

Waters is seeking a Field Service Engineer to install, service, and maintain BD Life Science equipment at customer sites in clinical and research laboratories. This field-based role requires strong technical skills and customer-facing communication.

You will work with cross-functional teams, coordinate with dispatch, and provide on-site repairs and preventive maintenance while upholding quality and safety standards in regulated environments.

Qualifications

• High School diploma required; Associate degree preferred in electrical, mechanical, or Biomed.
• Ability to operate Microsoft Word, Excel, PowerPoint and basic computer tools.
• Ability to work independently and in a team.
• Excellent communication with customers and peers.
• Willingness for varying shifts, on-call, nights, and weekends.
• Valid driving license with a good driving record.

Responsibilities

• Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc.
• Establish and foster positive business relationships with customers and peers
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
• Provide ongoing feedback to customers regarding instrument repair and status.
• Interfacing regularly with the Technical Support organization to provide the highest level of customer support
• Work closely with district team leads and dispatch to schedule and support customer base.

Skills

Customer service

Teamwork

MS Office

Driving license

Problem solving

Education

Associates degree in electrical, mechanical or Biomed program

Equivalent Military training

Tools

MS Office Suite

Job description

Waters is seeking a Field Service Engineer to install, service, and maintain BD Life Science equipment at customer sites in clinical and research laboratories. This field-based role requires strong technical skills and customer-facing communication.

You will work with cross-functional teams, coordinate with dispatch, and provide on-site repairs and preventive maintenance while upholding quality and safety standards in regulated environments.