Field Service Engineer/Technician, New Jersey

Becton Dickinson; Franklin Lakes (NJ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Acci

Job summary

Waters is seeking a Field Service Engineer to install, service, and maintain BD Life Science equipment at customer sites in clinical and research laboratories. This field-based role requires strong technical skills and customer-facing communication.

You will work with cross-functional teams, coordinate with dispatch, and provide on-site repairs and preventive maintenance while upholding quality and safety standards in regulated environments.

Qualifications

• High School diploma required; Associate degree preferred in electrical, mechanical, or Biomed.
• Ability to operate Microsoft Word, Excel, PowerPoint and basic computer tools.
• Ability to work independently and in a team.
• Excellent communication with customers and peers.
• Willingness for varying shifts, on-call, nights, and weekends.
• Valid driving license with a good driving record.

Responsibilities

• Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc.
• Establish and foster positive business relationships with customers and peers
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
• Provide ongoing feedback to customers regarding instrument repair and status.
• Interfacing regularly with the Technical Support organization to provide the highest level of customer support
• Work closely with district team leads and dispatch to schedule and support customer base.

Skills

Customer service

Teamwork

MS Office

Driving license

Problem solving

Education

Associates degree in electrical, mechanical or Biomed program

Equivalent Military training

Tools

MS Office Suite

Job description

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

Responsibilities include

• Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
• Troubleshoot system failures and provide on‑site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.
• Establish and foster positive business relationships with customers and peers
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, ect.
• Provide ongoing feedback to customers in regards to instrument repair and status.
• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
• Work closely with district team leads and dispatch to schedule and support customer base.

Qualification

• High School diploma required. Associates degree in electrical, mechanical or similar engineering or Biomed program preferred. Equivalent Military training preferred.
• Must be computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
• Ability to work both in individually and in team setting.
• Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
• Willingness and ability to work different shifts, on‑call, nights and week‑ends in case of need.
• Current valid Driving license and good driving record over the last 3 years is required

At BD, we are committed to supporting our associates' well-being, development, and success through a performance‑based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Acci