Life Sciences Field Service Engineer – Instrument Support

BD; Virginia; On-site; USD 33,000 - 55,000; Full time

Job summary

Waters is seeking a Field Service Engineer to be located in the Fredericksburg, Virginia area, servicing Maryland, Virginia, West Virginia, and the District of Columbia. You will install and service instrumentation with minimal supervision and ensure customer satisfaction in regulated environments.

Requirements include a High School diploma and at least 3 years of troubleshooting experience, plus a valid driver's license.

Qualifications

• High School diploma required.
• 3+ years’ experience troubleshooting instruments or components.
• Must possess and maintain a valid state-issued driver’s license and meet BD's auto safety standards.
• Ability to travel a minimum of 50%.
• Flow Cytometry experience is a plus.
• Technical military training.
• Associates or Bachelor's degree in Electronics, Engineering, or related field.
• Prior Field Service Engineer experience.
• Experience fixing medical device instruments.
• Previous customer interfacing role.
• Proficiency with MS Office applications (Word/Excel).
• Familiarity with Mac and PC operating systems.

Responsibilities

• Install and service instrumentation with minimum direct supervision.
• Provide follow-up service by calling customers who have recently been provided service.
• Ensure service was complete and satisfactory to the customers' needs.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required by the position function or requested by System Support Engineering Manager.
• Display maturity and judgment in time management and expense control.
• Maintain expense levels within the established guidelines for field service travel and sites visits.
• Report quality control and other technical problems to the Service Center and System Support Engineering Manager.
• Properly maintain and use company vehicle and interface with other departments to resolve issues.
• Perform other duties as assigned.
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
• Represent BD with high standards of personal appearance, ethics, maturity and judgment.

Skills

Troubleshooting instruments

Driver's license

Customer interfacing

Education

High School diploma

Associates or Bachelor's degree in Electronics or Engineering

Tools

MS Office (Word/Excel)

Digital multimeter

Oscilloscope

Job description

Waters is seeking a Field Service Engineer to be located in the Fredericksburg, Virginia area, servicing Maryland, Virginia, West Virginia, and the District of Columbia. You will install and service instrumentation with minimal supervision and ensure customer satisfaction in regulated environments.

Requirements include a High School diploma and at least 3 years of troubleshooting experience, plus a valid driver's license.