Life-Saving 911 Call Taker — Start Your Career

Public Safety Dispatch Network; Memphis (TN); On-site; USD 34,000 - 46,000; Full time

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and collect vital caller information. Agents utilize approved scripts to assess urgency and document details for dispatch teams.

Applicants should demonstrate strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certification are required for pre-arrival guidance.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful but not always necessary.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and collect vital caller information. Agents utilize approved scripts to assess urgency and document details for dispatch teams.

Applicants should demonstrate strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certification are required for pre-arrival guidance.