911 Call Taker — Save Lives, 24/7 Emergency Support

National Public Safety Careers; Twin Bridges (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations and caller details, and document information in dispatch systems. You will work within a structured protocol to assess urgency and relay data to responders, contributing to public safety operations.

The role requires strong listening and communication skills, accurate typing, and the ability to follow established procedures.

Qualifications

• Requires listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and processes.
• Customer service or public safety experience is a plus but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing accuracy

Clear verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations and caller details, and document information in dispatch systems. You will work within a structured protocol to assess urgency and relay data to responders, contributing to public safety operations.

The role requires strong listening and communication skills, accurate typing, and the ability to follow established procedures.