Life-Saving 911 Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Piney River (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker to answer emergency and nonemergency lines, confirm details, and document information for responders. You will follow established questions to determine urgency and input data into dispatch systems while providing calm, accurate guidance to callers.

The role involves working within a public safety environment, potentially rotating shifts, and meeting agency assessments and training requirements.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or public safety is helpful but not always required.
• Ability to follow structured procedures and complete assessments as required by the agency.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with clear instructions within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker to answer emergency and nonemergency lines, confirm details, and document information for responders. You will follow established questions to determine urgency and input data into dispatch systems while providing calm, accurate guidance to callers.

The role involves working within a public safety environment, potentially rotating shifts, and meeting agency assessments and training requirements.