Life-Saving 911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Woodside (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Public Safety Dispatch Network in Woodside, CA seeks a dedicated 911 Call Taker to initiate emergency communications, collect essential data, and coordinate with dispatch personnel. You will follow structured interview scripts, verify caller information, and enter records accurately with call-processing software.

The role emphasizes strong listening skills, precise typing, clear verbal communication, and adherence to procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and take clear instructions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Woodside, CA seeks a dedicated 911 Call Taker to initiate emergency communications, collect essential data, and coordinate with dispatch personnel. You will follow structured interview scripts, verify caller information, and enter records accurately with call-processing software.

The role emphasizes strong listening skills, precise typing, clear verbal communication, and adherence to procedures.