Emergency 911 Call Taker - Launch a Vital Career

Public Safety Dispatch Network; Phoenix (AZ); Vor Ort; USD 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls in a fast-paced environment. You will verify locations, collect caller information, and document data for dispatch teams.

Responsibilities include using approved questions to assess urgency, entering data into dispatch systems, and coordinating with responders. Training and certifications determine the scope of pre-arrival instructions and accessibility resources.

Qualifikationen

• High school diploma or equivalent required; dispatcher experience helpful but not always necessary.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and assessments as defined by the agency.

Aufgaben

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of situations.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential guidance within approved protocols.
• Use language-access resources when needed.
• Provide pre-arrival instructions only after training and certification.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls in a fast-paced environment. You will verify locations, collect caller information, and document data for dispatch teams.

Responsibilities include using approved questions to assess urgency, entering data into dispatch systems, and coordinating with responders. Training and certifications determine the scope of pre-arrival instructions and accessibility resources.