911 Call Taker — Life-Saving Emergency Communications

Public Safety Dispatch Network; Goodrich (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify locations, and document details for dispatch teams. Training will cover call-taking procedures and certifications.

Responsibilities include entering data into dispatch software, maintaining caller privacy, and providing pre-arrival guidance as trained. Strong listening and typing skills are essential, with support for 24/7 operations.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify locations, and document details for dispatch teams. Training will cover call-taking procedures and certifications.

Responsibilities include entering data into dispatch software, maintaining caller privacy, and providing pre-arrival guidance as trained. Strong listening and typing skills are essential, with support for 24/7 operations.