911 Emergency Call Taker — Start a Public Safety Career

Public Safety Dispatch Network; Portal (GA); Vor Ort; USD 36.000 - 56.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and enter critical data into dispatch systems. Training ensures proper instruction delivery and privacy protections.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures in a fast-paced, 24/7 environment. Some vacancies may require background checks and certifications.

Qualifikationen

• High school diploma or recognized equivalent; dispatch experience preferred but not required.
• Strong listening comprehension and clear verbal communication are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening

Typing

Verbal communication

Follow procedures

Ausbildung

High school diploma

Jobbeschreibung

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and enter critical data into dispatch systems. Training ensures proper instruction delivery and privacy protections.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures in a fast-paced, 24/7 environment. Some vacancies may require background checks and certifications.