911 Call Taker: Start a Vital Public Service

Public Safety Dispatch Network; Alexandria (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, gather caller information, and enter data into call-processing systems. Training and certifications are required, with possible background checks and ongoing education.

Role involves working in a 24/7 environment, with rotating shifts, nights, weekends, and overtime as needed. A high school diploma or equivalent is required, and customer service experience is valued for

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful but not mandatory.
• Aptitude for listening, typing accuracy, and following structured procedures is essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine nature and urgency of the situation.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, gather caller information, and enter data into call-processing systems. Training and certifications are required, with possible background checks and ongoing education.

Role involves working in a 24/7 environment, with rotating shifts, nights, weekends, and overtime as needed. A high school diploma or equivalent is required, and customer service experience is valued for