911 Call Taker — Start a Life-Saving Public Safety Career

Regional 911 Intake Solutions; Dayton (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to obtain critical information from callers, confirm incident locations, and document data for responders coordinating emergency dispatch.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; training and certifications may be required, with rotating shifts, nights, weekends, and overtime common.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Customer service experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Customer service

Education

High School Diploma or Equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to obtain critical information from callers, confirm incident locations, and document data for responders coordinating emergency dispatch.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; training and certifications may be required, with rotating shifts, nights, weekends, and overtime common.