Emergency 911 Call Taker — Start a Critical, Impactful Career

Public Safety Dispatch Network; Woody (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Woody, CA is seeking 911 Call Takers who are often the first point of contact for emergency callers. You will ask focused questions, verify incident location, and document details for responders coordinating the response.

Shift work may include rotating schedules, nights, weekends, holidays, and potential overtime. Successful candidates complete call-taking training and required certifications.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Woody, CA is seeking 911 Call Takers who are often the first point of contact for emergency callers. You will ask focused questions, verify incident location, and document details for responders coordinating the response.

Shift work may include rotating schedules, nights, weekends, holidays, and potential overtime. Successful candidates complete call-taking training and required certifications.