911 Call Taker – Critical, 24/7 Emergency Support

Public Safety Dispatch Network; Orange (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Orange, CA seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, confirm locations, and input data into call-processing systems. You will follow structured scripts and cooperate with dispatch teams to ensure rapid, accurate responses.

A strong focus on listening and clear communication is essential for success. Successful candidates have a high school diploma and potentially prior customer service experience.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful.
• Strong listening, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Orange, CA seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, confirm locations, and input data into call-processing systems. You will follow structured scripts and cooperate with dispatch teams to ensure rapid, accurate responses.

A strong focus on listening and clear communication is essential for success. Successful candidates have a high school diploma and potentially prior customer service experience.