911 Call Taker – Frontline Emergency Dispatcher (24/7)

Public Safety Dispatch Network; Redwood City (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified individuals for 911 Call Taker opportunities in Woodside, CA. The role involves taking emergency calls, verifying locations, and documenting details for rapid response coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications will be provided, with work potentially spanning rotating shifts in a 24-hour operation.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified individuals for 911 Call Taker opportunities in Woodside, CA. The role involves taking emergency calls, verifying locations, and documenting details for rapid response coordination.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications will be provided, with work potentially spanning rotating shifts in a 24-hour operation.