Emergency 911 Call Taker – Start a Vital Public Service

National Public Safety Careers; San Mateo (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in San Mateo, FL. Responsibilities include handling emergency and non-emergency calls, confirming locations, and guiding callers with calm, clear instructions.

The role requires a high school diploma or equivalent, with strong listening and typing skills and the ability to follow procedures. Training will cover dispatch software and language-access resources.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in San Mateo, FL. Responsibilities include handling emergency and non-emergency calls, confirming locations, and guiding callers with calm, clear instructions.

The role requires a high school diploma or equivalent, with strong listening and typing skills and the ability to follow procedures. Training will cover dispatch software and language-access resources.