Life-Saving Emergency Call Taker

Public Safety Dispatch Network; Paterson (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking a call taker to handle incoming emergency and non-emergency calls, confirm locations, and relay information to dispatch teams. You will follow structured procedures and update records promptly while maintaining caller privacy and accuracy.

The role emphasizes listening, clear communication, and adherence to training and certifications to provide pre-arrival instructions when applicable.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.
• Customer service or emergency communications experience may help; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking a call taker to handle incoming emergency and non-emergency calls, confirm locations, and relay information to dispatch teams. You will follow structured procedures and update records promptly while maintaining caller privacy and accuracy.

The role emphasizes listening, clear communication, and adherence to training and certifications to provide pre-arrival instructions when applicable.