Emergency Call Taker — Start in Public Safety Communications

Regional 911 Intake Solutions; Bay Shore (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Regional 911 Intake Solutions in Bay Shore, NY, seeks diligent 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details in dispatch software, enabling rapid coordination of response teams.

The role emphasizes strong listening and typing accuracy, following structured procedures, and maintaining caller privacy while adhering to agency guidelines and certifications.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful but not mandatory.
• Strong listening skills and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and approval.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Bay Shore, NY, seeks diligent 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details in dispatch software, enabling rapid coordination of response teams.

The role emphasizes strong listening and typing accuracy, following structured procedures, and maintaining caller privacy while adhering to agency guidelines and certifications.