Life-Saving 911 Call Taker - Join Our Critical Team

Public Safety Dispatch Network; Belmont (VT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Belmont, Vermont. You will handle emergency and nonemergency lines, verify locations, and collect caller information to guide responders.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are required for pre-arrival instructions.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening, typing speed, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions only within training and certification

Skills

Typing

Active listening

Verbal communication

Attention to detail

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Belmont, Vermont. You will handle emergency and nonemergency lines, verify locations, and collect caller information to guide responders.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are required for pre-arrival instructions.