911 Call Taker: Frontline Emergency Communications

Public Safety Dispatch Network; Pownal (VT); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Vermont seeks 911 Call Takers to answer emergency lines, verify locations, and document details for dispatch. Training and certifications determine scope of pre-arrival guidance and required procedures.

The role may involve rotating shifts, including nights, weekends, and holidays, with potential overtime as needed. Previous customer service is helpful, but vacancies may accept applicants without dispatch experience.

Competenze

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Conoscenze

Listening

Typing accuracy

Verbal communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Public Safety Dispatch Network in Vermont seeks 911 Call Takers to answer emergency lines, verify locations, and document details for dispatch. Training and certifications determine scope of pre-arrival guidance and required procedures.

The role may involve rotating shifts, including nights, weekends, and holidays, with potential overtime as needed. Previous customer service is helpful, but vacancies may accept applicants without dispatch experience.