911 Call Taker – Life-Saving Communications Pro

Public Safety Dispatch Network; East Charleston (VT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in East Charleston, VT is seeking 911 Call Takers to handle emergency and nonemergency lines, gather essential information, and coordinate with dispatch teams.

Successful candidates typically possess a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, background checks, and ongoing assessments are part of the role, with shifts that may include nights, weekends, and holidays.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Enter accurate information into dispatch software.
• Forward information to relevant dispatch functions promptly.
• Provide pre-arrival instructions within training scope.
• Communicate clearly with callers during high-stress situations.
• Utilize language-access resources as needed.
• Maintain caller privacy and data confidentiality.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in East Charleston, VT is seeking 911 Call Takers to handle emergency and nonemergency lines, gather essential information, and coordinate with dispatch teams.

Successful candidates typically possess a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, background checks, and ongoing assessments are part of the role, with shifts that may include nights, weekends, and holidays.