Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; North Thetford (VT); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Ongoing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to join our North Thetford, VT team. You will listen carefully, ask focused questions, verify locations and caller details, and document information for responders.

This role supports 24/7 operations and may involve rotating shifts based on staffing needs. Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and document details clearly.
• Confirm incident location and caller information for responders.
• Use approved questions to determine urgency and type of assistance.
• Enter information into dispatch software accurately and promptly.
• Coordinate information with appropriate dispatch functions.

Skills

Listening skills

Typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to join our North Thetford, VT team. You will listen carefully, ask focused questions, verify locations and caller details, and document information for responders.

This role supports 24/7 operations and may involve rotating shifts based on staffing needs. Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.