911 Call Taker — Critical Emergency Communications

National Public Safety Careers; Manchester (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Manchester, Vermont. You will be the first point of contact, taking emergency and nonemergency calls, gathering location and callback information, and documenting details for responders.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the process; shifts may include nights,

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety helpful, though some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Manchester, Vermont. You will be the first point of contact, taking emergency and nonemergency calls, gathering location and callback information, and documenting details for responders.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the process; shifts may include nights,