Critical 911 Call Taker — Emergency Communications

Public Safety Dispatch Network; Winooski (VT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Vermont seeks 911 Call Takers to be the first contact for emergency callers. You will gather essential information, verify incident details, and document data for dispatch teams, working within a structured process.

Applicants should have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and certifications are required for pre-arrival instructions and data entry accuracy.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening skills and accurate typing are essential.
• Clear verbal communication and following structured procedures are expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Vermont seeks 911 Call Takers to be the first contact for emergency callers. You will gather essential information, verify incident details, and document data for dispatch teams, working within a structured process.

Applicants should have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and certifications are required for pre-arrival instructions and data entry accuracy.