911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Post Mills (VT); On-site; USD 38,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Post Mills, VT to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role requires strong listening, accurate typing, and clear verbal communication, with training and certifications provided.

Responsibilities include using approved questions, relaying information to the correct unit, and following established procedures while maintaining caller privacy and composure.

Qualifications

• High school diploma or equivalent required.
• Customer service or telephone support experience helpful; dispatch experience not required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Post Mills, VT to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role requires strong listening, accurate typing, and clear verbal communication, with training and certifications provided.

Responsibilities include using approved questions, relaying information to the correct unit, and following established procedures while maintaining caller privacy and composure.