911 Call Taker: Life-Saving, Fast-Paced Dispatch

Regional 911 Intake Solutions; Alburgh (VT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Alburgh, VT. The role involves handling emergency and nonemergency calls, confirming locations and contact details, and documenting information for dispatch teams.

Training and compliance with safety protocols are required. Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced environment.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication under pressure.
• Ability to follow structured procedures and take precise notes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Alburgh, VT. The role involves handling emergency and nonemergency calls, confirming locations and contact details, and documenting information for dispatch teams.

Training and compliance with safety protocols are required. Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced environment.