Emergency Call Taker — 24/7 Public Safety

Public Safety Dispatch Network; Barnard (VT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network in Barnard, VT is seeking 911 Call Takers to handle emergency and nonemergency lines, verify caller locations, and document essential details for responders. Successful candidates typically hold a high school diploma and demonstrate strong listening, typing, and verbal communication, with the ability to follow structured procedures.

Training and required certifications will be provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Dispatch software

Education

High School Diploma

Tools

Dispatch software

Job description

The Public Safety Dispatch Network in Barnard, VT is seeking 911 Call Takers to handle emergency and nonemergency lines, verify caller locations, and document essential details for responders. Successful candidates typically hold a high school diploma and demonstrate strong listening, typing, and verbal communication, with the ability to follow structured procedures.

Training and required certifications will be provided.