Critical 911 Call Taker & Emergency Dispatcher

Public Safety Dispatch Network; Cavendish (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Cavendish, VT is hiring for an emergency communications role to answer 911 and non-emergency calls, verify locations, and relay information to dispatch teams. The position requires strong listening skills, accurate typing, and the ability to follow structured procedures.

Training will cover call-taking and certifications, with potential shift work. Candidates should understand that work may involve night and weekend hours, with rotating shifts and overtime as

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may help.
• Strong listening skills and accurate typing are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Cavendish, VT is hiring for an emergency communications role to answer 911 and non-emergency calls, verify locations, and relay information to dispatch teams. The position requires strong listening skills, accurate typing, and the ability to follow structured procedures.

Training will cover call-taking and certifications, with potential shift work. Candidates should understand that work may involve night and weekend hours, with rotating shifts and overtime as