Life-Saving 911 Call Taker - Emergency Communications

Regional 911 Intake Solutions; Goulding's (UT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

EAP

Continuing training

Job summary

Regional 911 Intake Solutions in Monument Valley, UT seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch teams, following strict procedures and using approved scripts.

Successful candidates typically have a high school diploma, strong listening and typing speeds, and clear verbal communication. Training, certifications, and potential shift work with nights, weekends, and holidays may

Qualifications

• Requires high school diploma or equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help callers with essential questions and instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Monument Valley, UT seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch teams, following strict procedures and using approved scripts.

Successful candidates typically have a high school diploma, strong listening and typing speeds, and clear verbal communication. Training, certifications, and potential shift work with nights, weekends, and holidays may